The Claim Clinic

We are committed to protecting the privacy of our users ("user," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theclaim.clinic, including any subdomains and related services (collectively, the "Platform"), purchase or enroll in our online courses, and subscribe to our mailing list. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy.

The data controller responsible for your personal information is Andrew G Holdings LLC located at 1436 NW Baltimore Ave. Bend OR 97703 . You can contact us at [email protected] .

We may collect personal information about you in a variety of ways. The information we may collect on the Platform includes: • Personal Data: Personally identifiable information, such as your name, email address, and password, that you voluntarily give to us when you register an account, enroll in a course, or subscribe to our mailing list. • Payment Data: Data necessary to process your payments if you make purchases, such as your payment instrument details (e.g., credit card number, security code). Please note: We use third-party payment processors (e.g., Stripe, PayPal) to handle transactions. We do not store your full credit card information on our servers. Payment data is provided directly to our processors, whose use of your personal information is governed by their privacy policy. • Course Data: Information related to your progress within our courses, including modules completed, quiz scores, and certificates earned. • Communication Data: Information you provide when you contact us for support, provide feedback, or otherwise communicate with us. • Derivative Data: Information our servers automatically collect when you access the Platform, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Platform. This may also include data collected via cookies (see Section 8).

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to: • Create and manage your account. • Provide access to our online courses and track your progress. • Process payments and fulfill orders for courses. • Send you administrative emails (e.g., account confirmations, course updates, technical notices, security alerts). • Send you marketing and promotional communications via our mailing list (where you have provided consent). You may opt-out at any time. • Respond to your comments, questions, and provide customer support. • Monitor and analyze usage and trends to improve the Platform and user experience. • Maintain the security and integrity of our Platform. • Comply with legal obligations.

If you are in the European Economic Area (EEA), we process your personal data under the following lawful bases: • Consent: We process your data for email marketing based on your explicit consent. You can withdraw this consent at any time. • Contractual Necessity: We process your data to fulfill our contractual obligations to you when you create an account or purchase/enroll in a course (e.g., providing access, processing payments). • Legitimate Interests: We process certain data (like usage analytics, security monitoring) based on our legitimate interests in operating and improving our Platform, provided these interests are not overridden by your data protection rights. • Legal Obligation: We may process data where necessary to comply with a legal requirement (e.g., tax or financial record-keeping).

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. • We Do Not Sell Your Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: o Platform Hosting (Thinkific) o Payment Processing (e.g., Stripe, PayPal) o Email Delivery Services (for mailing list and transactional emails) o Website Analytics Providers These service providers are contractually obligated to safeguard your data and are restricted from using your personal information for any purpose other than providing services for us.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Specifically: • Account and course data will be maintained while your account is active. • Unless you request earlier deletion, we will retain customer data associated with your account and course activity for a period of five (5) years after your account becomes inactive (e.g., no login or activity) or after you cease using our services. • Data may be retained for longer periods where required by law (e.g., financial records for tax purposes). • Data provided solely for mailing list purposes will be kept until you unsubscribe.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

Depending on your location, you may have the following rights regarding your personal data: • Right to Access: You have the right to request copies of your personal data. • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions. As stated, upon your verified request, we will make reasonable efforts to delete your personal data from our active databases, subject to legal or operational retention needs. • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions. • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing). • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. • Right to Withdraw Consent: If we are processing your data based on consent (like for the mailing list), you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us at [email protected] . We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.